I hope every one's all merry about Christmas coming up, sadly now i may just drag you down but I'm afraid its gonna have to be said.
When i receive good customer service and a good experience from online shopping, i don't rave enough & recommend them to everyone, when i have an average one that's neither good or bad i don't waste my breath, but when its a bad one i think people deserve to know if they are considering ordering from the website.
Well this is a bad one as the title suggests.
In October HQhair relaunched their site, quite frankly their old site was a mare to navigate & discover new products, unless you focused on a particular brand you couldn't see any products, anyway with their newly relaunched site there was a £5 off code for the first how ever many customers put an order in. Brilliant i thought, so wanting to test out a couple of things that you ladies probably will be interested in hearing my review on (still keeping it under wraps for now) i put my order in.
A few days later i received my package and instead of getting the two products i ordered there was only one, i looked at my invoice and it said the other one was to follow, after a few days i forgot all about it (my age catching up with me). Then one night a few weeks later i realized i still hadn't received it, so took to twitter to rant, as hqhair follow me on there i got a message from one of the staff asking for my order number & seeing if she could get to the bottom of it. Then i got an email saying it was out of stock & will be back in stock in 8 - 10 days. Fine i thought, but why let a person order a product that's clearly not in stock!
Anyway the 10 days came & went, and i got another email after about 15 days saying it will be 4 more days. In the mean time i placed another order for a bliss skin care set using a code with 25% off saving me about £7! brilliant i thought.
Tonight i received two emails from HQhair, one saying my product that i ordered first will be 'another 4 days' & then got an email a week after i placed my order saying my order had been canceled with absolutely no reason why.
I headed immediately for the site to see if it was out of stock which it isn't according to the site. So i could repurchase this set but it will cost me the full price plus the shipping cost as the 25% off has expired.
I am officially never buying anything from their site again. On the website there is no customer service email address just a telephone number, so in order to complain about the shitty service i have received from them i have to spend more money on the phone call & time i quite frankly don't have, i have one day off before Christmas day on Thursday & it wont be spent on hold to their shit customer service team.
HQhair are predominately a website service, they do have a salon but their main revenue is from their website & they cannot afford to treat customers this way because word of mouth certainly spreads and after this experience i will never recommend them to anyone.
I have heard so many people on twitter tell me about their bad experiences with them & i want to know if you've had any & was it resolved. I will be calling them & will update you if they decide to pull their heads out of their arses long enough to listen to a customer because quite frankly you can have all the fancy website in the world but it doesn't mask the fact that 2 out of 3 products in 2 months have not yet reached my door and that is appalling!
Hope you're all well & sorry for the rant & swearing but it had to be said! HQhair are fucking shit!
cya soon
& just so we all get a nice warm feeling after that rage here's a picture of my dog fattie bum bum when he was a puppy pre fatty & just plain spuddy (his real name)if you got to the end of this epic leave me a message saying fatty bum bum (i wont get offended its just water weight hehe)
Fatty bum bum!
ReplyDeleteI have had very positive experiences with HQ Hair aside from one which was like yours - item was out of stock but the website didn't say that and I waited a good while so it to come. I had to contact them to find out what was going on also, they didn't let me know. That was one time out of many though - I do think they need to fix this though as this happened to me before their new website and they said it would resolve the problem. Obviously not!
I hope you get the items you wanted soon hun xxx
I had one bad expereince with HQHair a few years a go and never ordered from them again- I ordered bottle of Keratase shampoo and conditioner. The shampoo came but the conditioner never did. I waited and waited BUT IT NEVER ARRIVED. To be honest i never chased it with them as a month or so after i ordered it, I moved house (it still did not arrive at my old address as i kept in contact with my housemates) so they got my £15 for a tub of conditioner and i got nada!
ReplyDeleteI have never ordered from them since....all the discount codes in the world would not make me order with them....hell even if they were giving the stuff away for free i wouldn't take it. I would rather pay full price in a salon than pay a few pounds less on HQHair and have to wait god knows how long for it!
They need to take a really good look at their customer service!!!
xx